Privacy policy
Last updated: October 3, 2026
Your data at a glance
What we collectYour account details, your ads and photos, your chats, your contacts with sellers, and how you use Vivadoo.
What’s publicYour name, your ads and the phone number you choose to show on them.
Who we share withGoogle and Meta for measurement and advertising, our hosting, AI, messaging and payment providers — and the authorities when the law requires it.
What we never doSell your personal data.
How long we keep itWhile your account is open; after that, only what the law requires us to keep, for billing, tax or fraud prevention.
Your choicesCorrect your data, delete your ads, ask for a copy, refuse marketing, close your account and block cookies in your browser.
1.Who we are
In plain words: Vivadoo.com runs the website and the apps; reach us through the contact form.
Vivadoo.com (“Vivadoo”, “we”) runs the Vivadoo marketplace: the website www.vivadoo.com and the Vivadoo apps. This policy explains what personal data we collect when you use them, why, and what choices you have.
We process personal data in line with Lebanese law, including Law No. 81/2018 on electronic transactions and personal data.
For any question about your privacy, use the contact form at www.vivadoo.com/contact-us.
2.Data we collect
In plain words: Your account, your ads, your chats, your contacts with sellers and how you use Vivadoo.
- Account: your name, phone number, email address, password (stored encrypted) and the login codes we send you by SMS. For Pro accounts, also the business name, logo, cover and team photos, business contact details, and billing and payment history.
- Ads: title, description, photos, videos, price, category, location (governorate, area, town) and the contact phone number you choose to show.
- Messages: chats between buyers and sellers in Vivadoo are stored on our servers. A Pro can let Vivadoo’s AI assistant, Viviane, answer buyers on their behalf; those conversations are stored too.
- Contact actions: when a buyer calls a seller, opens WhatsApp or starts a chat, we record the action — the time, the ad, a device or browser identifier, the IP address and how long the ad was viewed — to measure leads, bill Pros fairly and prevent fraud.
- Device and usage data: pages viewed, searches, clicks, an approximate location derived from your IP address, your device and browser type, and cookies and similar identifiers.
- Precise location: only if you allow it in your browser or app, to show results near you (“near me”). It is used for that search only and is not stored.
- AI search and the AI assistant: the text you type (and the image, for an image search) is sent to AI service providers so it can be understood. Your AI searches are stored so we can show you the results.
3.What is public
In plain words: Your name, your ads and the phone you choose to show can be seen by everyone.
Your name or business name, your ads (text, photos, price, location) and the phone number you choose to show on them are visible to everyone. They may be indexed by search engines, and boosted listings may appear in Vivadoo’s own ads on Facebook and Instagram.
4.How we use your data
In plain words: To run Vivadoo, keep it safe, notify you, measure our audience and bill Pros.
We use your data to:
- run the marketplace and your account;
- show and recommend ads that match what you look for;
- moderate content and prevent fraud and abuse;
- send you notifications by email, SMS, WhatsApp or push;
- answer your questions and requests;
- measure our audience and the performance of our advertising;
- send you marketing messages, which you can refuse at any time;
- bill Pros and provide their lead reports and invoices.
7.WhatsApp and phone contact
In plain words: WhatsApp and phone calls happen outside Vivadoo.
When you contact a seller by WhatsApp or by phone, that conversation takes place outside Vivadoo and is governed by the terms of WhatsApp or of your phone operator. We only record that the contact was made, as described above.
8.How long we keep data
In plain words: Kept while your account is open, then deleted or anonymised except what the law requires.
We keep personal data only as long as we need it. Account data is kept while your account is open. After your account is closed, your personal data is deleted or anonymised within a reasonable period, except what we must keep for billing, tax, accounting, fraud prevention or legal claims, for the period Lebanese law requires. Analytics data is kept in aggregated or limited form.
9.Security
In plain words: Encrypted passwords, HTTPS, and limited staff access.
Passwords are stored encrypted, connections to Vivadoo use HTTPS, and access to personal data is limited to the staff who need it for their work. No system is completely secure, so please keep your password and login codes to yourself.
10.Your rights
In plain words: Correct, delete, get a copy, refuse marketing or close your account.
You can:
- see and correct your data in your account;
- delete your ads;
- ask for a copy of your data;
- refuse marketing messages;
- close your account.
You can do this from your account settings in the app, or by asking us through the contact form at www.vivadoo.com/contact-us.
11.Children
In plain words: Vivadoo is for adults (18 and over).
Vivadoo is not intended for anyone under 18, and we do not knowingly collect their data.
12.International transfers
In plain words: Your data is processed outside Lebanon.
Your data is processed outside Lebanon: in Switzerland (hosting, AI services), in the European Union (image storage, AI services), and in the United States or elsewhere (AI services, and Google and Meta services).
13.Changes to this policy
In plain words: If this policy changes, the date at the top changes too.
We may update this policy. When we do, the “Last updated” date changes, and significant changes are announced on Vivadoo.
14.Contact
In plain words: Questions? Use the contact form.
For any question or request about your personal data, use the contact form at www.vivadoo.com/contact-us.